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Who created viber app9/1/2023 Viber Communities are like Groups but larger, with more moderation tools and visible chat histories. If you need to accommodate more users and want stricter controls over the conversation, you’ll need to look beyond Viber Groups. Viber Group, Community and Channel Differences Instead, you can use Viber Communities or Channels if you have a large audience to connect with. Lastly, Viber Groups have a maximum of 250 members, which makes them unsuitable for businesses that need to communicate with large numbers of customers. There’s no support for member insights or message statistics, so you can’t track the performance of your messages if you need that information. And if needed, you can still send voice messages or make calls in Viber Groups. Instant messages are also searchable, which is useful when locating an old message. Unlike phone calls, instant messages don’t require all parties to be present for a conversation. Casual conversations also encourage quicker feedback or responses. Instant messages are more likely to capture your audience’s attention as people read them 600% more often than email.Īnd because instant messages tend to be more conversational than email, it becomes easier to build trust and relationships with recipients. Viber Group has all the benefits you get from instant messaging, but with multiple people instead of just an individual. Let’s take a look at all the advantages of Viber Groups. This effective method of messaging customers makes Viber Group a useful tool to have in today’s fast-paced world. Since Viber Group messages could be read by all participants, it was an efficient way to update customers or answer their questions simultaneously. Businesses learned to use Viber Groups as a communication channel with their customers.
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